Informativa sui rimborsi
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be returned in its original condition, including all accessories, packaging, and documentation, and must not be damaged beyond what is necessary to inspect its nature, characteristics, and functioning.
Refund Eligibility
Once the returned item has been received and inspected, a refund will be issued for the value of the product if the return complies with the conditions outlined in this policy.
If the returned item shows signs of use, damage, alterations, missing components, or any condition that reduces its resale value beyond what is necessary for inspection, we reserve the right to apply a deduction reflecting the diminished value of the product, in accordance with applicable consumer protection laws.
Damages and Issues
Customers should inspect their order upon delivery and contact us as soon as possible if the item is defective, damaged, or if the wrong item has been received.
We may request photographs or additional information to assess the issue and determine the appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products.
- Products made according to the customer's specifications.
- Items that cannot be resold for hygiene or health protection reasons once opened, where permitted by applicable law.
Any product-specific exceptions will be clearly stated on the product page.
European Union Right of Withdrawal
For customers located within the European Union, the statutory right of withdrawal applies.
Customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
Where required by applicable law, we will reimburse the product price and the standard outbound shipping costs originally paid by the customer. The customer is responsible for the direct cost of returning the goods unless otherwise required by law.
Any reduction in value resulting from handling beyond what is necessary to inspect the goods may be deducted from the refund.
Refund Procedure
To initiate a return or refund request, customers must contact our customer support team before returning any item.
Refunds will be processed within 10 business days after the returned item has been received and inspected.
Approved refunds will be issued using the same payment method used for the original purchase.
Chargebacks and Disputes
Customers are encouraged to contact us directly to resolve any issue before initiating a payment dispute or chargeback.
Failure to follow the return and refund procedure outlined in this policy may affect the evaluation of a refund request. We reserve the right to provide delivery records, communication history, and other relevant evidence in response to payment disputes.
We are committed to handling all requests fairly, transparently, and in accordance with applicable consumer protection laws.